Cancellation and Refund

Cancellation and Refund Policy

 Welcome to 12thEnglish, a leading book publishing company specializing in educational content for teachers and students of class 12th. We strive to provide high-quality materials and services to support educators and learners in their academic journey. 

 Cancellation Policy:

1. Book Orders:

   – If you wish to cancel your book order, please contact our customer service team as soon as possible. Orders can only be canceled before they are dispatched for shipping.

   – Once an order has been dispatched, it cannot be cancelled. In such cases, you may need to return the order as per our return policy (refer below).

 2. App Subscriptions:

   – For app subscriptions, you can cancel your subscription at any time through your account settings on our website or app.

   – Canceling a subscription prevents automatic renewal for the next billing period. You’ll retain access to the app until the end of the current billing cycle.

 3. Teacher Appointments and Services:

   – If you’ve booked a service such as teacher appointments or workshops, please provide at least 24 hours’ notice if you need to cancel or reschedule.

   – Failure to provide adequate notice may result in a cancellation fee.

 Refund Policy:

1. Book Orders:

   – We offer refunds for book orders that meet our return criteria (refer below).

   – Refunds will be processed to the original payment method within 3 business days after the returned items are received and inspected.

 3. Teacher Services:

   – Refunds for teacher services are subject to our discretion and may vary depending on the circumstances.

   – We reserve the right to withhold refunds for missed appointments or cancellations made without sufficient notice.

 Return Policy:

 1. Book Returns:

   – To be eligible for a return, books must be in their original condition, unused, and in the same packaging as received.

   – Please contact our customer service team to initiate a return request within 3 days of receiving your order.

   – Customers are responsible for return shipping costs unless the return is due to an error on our part.

 2. App Returns:

   – App purchases are non-refundable. However, if you encounter technical issues or have concerns about your app subscription, please contact our support team for assistance.

3. Teacher  Services:

   – Refunds for teacher services will be considered on a case-by-case basis. Please reach out to us with any concerns regarding your service.

 Contact Us:

If you have any questions or require assistance regarding cancellations, refunds, or returns, please don’t hesitate to contact our customer service team at +91 9155492491

 

Please note that this cancellation and refund policy is subject to change at our discretion. We recommend reviewing this page periodically for any updates or revisions. Thank you for choosing 12thEnglish for your educational need